We Don’t Provide a Service – We Improve the Experience

By Scott P. Brady - Monday, August 1, 2016
Property management is a service business. We don't create a tangible product, we provide the service of managing residential (mostly) properties. To most, that consists of collecting rents, paying bills, making disbursements to the owners and enforcing the lease contract. At Progressive, we try to provide more than just offering property management services to our owners, we strive to create a better experience for them. What does that look like to our clients? We try to engage our owners by offering additional services customized for them. Here are just a few of the additional offerings for our clients:
  • Annual Rental Market Analysis
  • Annual Sales Value Analysis
  • Energy Audit of their Rental
  • Termite Inspection of their Rental
  • Sharing of Surveys from Tenants of their Properties
  • An Annual 'What's the Buzz” Investment Property Newsletter
  • Access to our Trusted Vendors
  • Annual Photo of their Investment Property
  • For a Nominal Fee, a Preventative Maintenance Program Inspection
You should expect your property management company to manage more than your property, they should raise your expectations and delight you with their attention to your needs. The relationship with your management company should not just be contractual one, but also be one of mutual trust. By improving the experience of property management with our owners, we hope to create loyalty, a long term relationship with them, and a desire of our owners to tell others about the Progressive way.

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Scott P. Brady
Founder
Scott P. Brady is the founder and principal of Progressive Property Management and Progressive Association Management, two of Southern California's fastest-growing property management firms. Since launching Progressive Property Management in 2013, Scott has grown the company from zero doors to more than 1,120 residential rental units under management. Progressive Property Management is a licensed brokerage under the California Department of Real Estate (DRE), with Garrett Brady serving as res...
Scott P. Brady is the founder and principal of Progressive Property Management and Progressive Association Management, two of Southern California's fastest-growing property management firms. Since launching Progressive Property Management in 2013, Scott has grown the company from zero doors to more than 1,120 residential rental units under management. Progressive Property Management is a licensed brokerage under the California Department of Real Estate (DRE), with Garrett Brady serving as responsible broker of record. The company holds active membership in the National Association of Residential Property Managers (NARPM) and participates in committees and forums at the California Association of Realtors (CAR). Scott founded the company after recognizing an underserved market: "accidental landlords" — real estate clients who purchased higher-value properties during the post-recession downturn and retained their former homes as rentals. These owners needed a different approach than what traditional management firms offered career investors. Progressive was built around tailored pricing, dedicated programs, and a distinctive single-point-of-contact model where licensed real estate agents are trained as full-service Property Managers handling everything from tenant screening and lease execution to vendor coordination, inspections, and ongoing owner communication. In 2020, Scott launched Progressive Association Management after years of fielding requests from HOA boards. Today the division manages 228 community associations serving more than 14,786 homeowners. Each Community Manager is limited to no more than 10 associations or 1,000 owners, ensuring the responsive service that the industry consistently fails to deliver — industry research shows over 65% of HOA boards would not recommend their current management company. Progressive Association Management is now the fastest organically growing association management company in California, built entirely through referrals driven by documented, daily-verified service delivery. The company is an active member of the California Association of Community Managers (CACM).
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